Plan Your Visit

PERMITTED ITEMS:

• Bags no larger than 12” x 6” x 12” subject to search at the gate.

• Compact Umbrellas with no metal pointed ends

• Non-professional cameras (Pocket sized, point & shoot, no removable lenses)

Items listed are subject to change or vary on show day. The venue reserves the right to make any necessary adjustments to these protocols to ensure the safety of the tour, artist, and guests.

NON-PERMITTED ITEMS

• Alcohol or illicit substances

• Animals (except ADA-approved service animals)

• Any other item that may pose a threat to other guests, staff or performers

• Audio recording devices

• Chains or spiked jewelry

• Bags larger than 12”x6”x12” 

• Drones

• Fireworks or other incendiary devices

• Glass, metal, cans (regardless of contents)

• Glow sticks

• Golf umbrellas or umbrellas with metal pointed ends

• GoPro’s or Video recording devices

• iPads or tablets

• Knives, guns, mace, pepper gas, or any other item deemed a potential weapon

• Large signs, posters, or flags

• Laser pointers

• Mace or other self-defense items

• Pop-up tents (includes parking lots)

• Portable Chargers

• Professional cameras with detachable lenses or cameras with lenses that extend 1" or more

• Selfie Sticks

• Soft or Hard side coolers

• Wagons or large non-collapsible stroller

*Items listed are subject to change or vary on show day*

 

Toyota Oakdale Theatre strives to make our venue and live experiences inclusive and accessible.  For more questions, or information not mentioned below, don't hesitate to get in touch with us at (203) 265 -1505 or email FOJ@LiveNation.com 

ARRIVAL & ACCESSIBLE ENTRANCES

All entrances to Toyota Oakdale Theatre are accessible. The path from the main entrance is accessible by wheelchair. If you have questions or need assistance during your visit, please visit the box office at the front of the lobby as you enter the venue. 

RESTROOMS

All restrooms are accessible at Toyota Oakdale Theatre. 

ACCOMMODATIONS

All concession and merchandise stands are accessible at Toyota Oakdale Theatre.

TICKETING

You can buy accessible tickets online – no need to call the box office. To purchase accessible tickets on our website, select the "filters" icon on the upper right of the ticket page. Next, select "show accessible tickets", choose a type of accessible seat (wheelchair, companion, or semi-ambulatory), and select "apply filters". You will be shown your seat location once a ticket is selected. There are accessible seating options in every price range. All tickets are available on a first come, first served basis.  Please try to buy accessible tickets in advance to secure a seat.

 

ACCESSIBLE PARKING

Accessible Parking is located directly in front of the building. Please stay right as you approach the parking attendants and have your valid, accessible parking tag and identification visible so our parking staff can direct you appropriately. If you do not absolutely need accessible parking, please park in the general lots. Accessible parking is available on a first-come, first-served basis; the venue cannot reserve or hold these spaces for guests. 

DROP OFFS & RIDESHARE

When you arrive at the venue, please let the parking staff know that you are dropping someone off in the Accessible Lot rather than the rideshare pickup/drop-off location. Drop-off vehicles cannot remain in the lots during the event. Vehicles picking up guests must arrive at least 1 hour before the end of the show. Our traffic plan does not allow for incoming traffic within 1 hour of the end of the show or after the show. 

MEDICATION NEEDS

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We do not have the ability to store any type of medication.  Over-the-counter medication must be in its original packaging.  

DIETARY NEEDS

Toyota Oakdale Theatre takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

SERVICE ANIMALS

At Toyota Oakdale Theatre we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

SIGN LANGUAGE INTERPRETATION

If you will need an interpreter for an event, please contact the venue directly at least 2 weeks in advance so we may acquire the appropriate services. There is no charge for interpreter services. Please call (203) 265 -1505 and email FOJ@LiveNation.com to arrange for an interpreter for your visit. If your event is less than 2 weeks away, we cannot guarantee that we will be able to have an interpreter on-site on the day of your visit but we will make every effort to find appropriate accommodation.

ASSISTIVE LISTENING DEVICES 

Assistive Listening Devices (ALDs) technology in Toyota Oakdale Theatre is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the Guest Services location in the main lobby to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. Please bring your own headphones or earbuds.

• Connect to Wi-Fi network Free_Fan_Wifi

• Download the Listen Wifi app via the App Store

• Connect to the audio channel in the app 

• Enjoy the show!

 

MOBILITY DEVICE STORAGE

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

 

We allow bags no larger than 12” x 6” x 12”.  No other bags of any type will be allowed, including backpacks. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

The Box Office is located in the main lobby of the theatre entrance and is open Tuesday and Thursday 12PM - 5PM and shows days 2 hours before doors. Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen, or counterfeit, and if so, are void and therefore not valid for entry. We recommend purchasing tickets directly via our box office, Ticketmaster, or Live Nation only.  If you’d like to purchase tickets, please visit us at www.livenation.com. We look forward to seeing you at our next show at Toyota Oakdale Theatre!

CANCELLATIONS/POSTPONEMENTS: 

Cancellations or postponements will only occur in the event of severe weather, artist cancellation, or an act of God. 

In the event of a cancellation or postponement local media will be notified and any information about a potential rescheduled date will be made available via social media and email. In the event a show is canceled refunds can be obtained at the point of purchase. Guests who purchased their tickets through Live Nation or Ticketmaster should monitor their email for more information or visit www.livenation.com/refund 

GROUP TICKET SALES:

Toyota Oakdale Theatre does not offer group ticket sales. If you have a large party attending the show, please contact our Premium Seating Department at 203-949-7715. Premium Seating sells all Premium boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

LOST OR STOLEN TICKETS:

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the Box Office and have their ticket reprinted for a fee.

MOBILE TICKETING: 

Since the 2019 season, Ticketmaster tickets are digital. Please ensure the account holder has their phone available to present the tickets at the entrance. Should there be any issues, please visit our Box Office located near the front entrance. Download tickets to your wallet to avoid any delays on the day of the show.

• Add your tickets to your Apple or Google Wallet before you arrive at the venue for easy access. 

• If you are attending an event with a large group, before arriving at the venue transfer individual tickets to each member of your party so that they will have them on their own device.

• If you are experiencing slow service, you can connect your phone to our WIFI.

• Make sure you can view your tickets on Ticketmaster or Live Nation prior to arriving. If you purchased tickets through a 3rd party, you would need to accept the tickets from the seller prior to your arrival. The Box Office does not have access to any tickets purchased through a third-party website.

• The Box Office does not have cell phone chargers. We encourage guests to make sure their phone is fully charged when arriving at the venue. Charging stations are located inside the venue. 

SCALPING TICKETS:

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on the property will be turned over to local law enforcement.

RESALE/TRANSFER:

For support of the transfer of tickets purchased through Live Nation/Ticketmaster, click here. (https://help.ticketmaster.com/hc/en-us/articles/9612097694481-How-do-I-transfer-tickets)

For support of the resale of tickets purchased through Live Nation/Ticketmaster, click here. (https://help.ticketmaster.com/hc/en-us/categories/4405878684049-Resale) 

Live Nation/Ticketmaster are not responsible for tickets purchased on third-party sites (e.g., Stubhub, SeatGeek, Vivid Seats, etc.). Our box office will not be able to troubleshoot, locate, or refund your tickets. Please contact your point of purchase for assistance. 

WILL CALL: 

Will Call tickets are available for pickup at the box office. The Toyota Oakdale Theatre box office is only open on the day of the show starting 2 hours before doors and closes when the main artist goes on stage.

Please make sure you have a photo ID matching the purchaser's name to pick up tickets. Guests are not permitted to put tickets in Will Call for other guests to pick up.  Any name changes need to go through Ticketmaster Customer Service at 800-653-8000.

If tickets or passes are being left for you by radio stations or the tour, they will be left at Will Call. Those tickets will only be available for pick up when doors open, so please do not try to pick them up earlier. If your tickets or passes are not in Will Call you will need to contact the person who left them for you to determine where they are. The box office cannot contact radio stations or the tour for you.

 

Toyota Oakdale Theatre

95 S Turnpike Rd, Wallingford, CT 06492

Admin Office: (203) 269 - 8721

Box Office: (203) 265 - 2501 (Press option 1 to connect to the box office)

Premium Seating Sales: 203-949-4802

Ticketmaster Customer Service: (800) 653-8000

The Dome

The Theatre

 

Toyota Oakdale Theatre parking options are listed below. Parking lots will generally open 3 hours prior to our scheduled show time. 

• Accessible Parking

  • Located closest to the main entrance. To provide Accessible parking to our guests who need it, we require guests to display a valid ADA Accessible hangtag or license plate. The owner of the placard must be in the vehicle and ready to provide proof of ownership. This includes a photo ID and signature to match.  Accessible parking is available on a first-come-first first-served basis.

• Drop Offs

• Accessibility Drop-Offs: When you arrive at the venue, please let the parking staff know that you are dropping someone off in the Accessible Lot rather than the rideshare pickup/drop-off location. Drop-off vehicles cannot remain in the lots during the event. Vehicles picking up guests must arrive at least 1 hour before the end of the show. Our traffic plan does not allow for incoming traffic within 1 hour of the end of the show or after the show.

• Non-Accessibility Drop-Offs (ride-share): Please use the red barn lot to your right when you pull into our driveway. 

• Please follow directional signs and staff to the appropriate drop-off/pick up location. Guests cannot remain in their vehicles during the event. They must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

• Overnight Parking

• There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event could be towed at the owner’s expense.

• Oversized Vehicle Parking

• If you plan to bring a bus to an event, please contact the box office at (INSERT NUMBER) Buses are considered an oversized vehicle and will be charged at least $100.00 if remaining on-site during the event. Bus parking is limited and is on a first come first served basis. All buses with be directed to the gravel lot behind the Citgo for all drop offs, parking and pick-ups. All buses may be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Wallingford Police Department will be on site assisting in the parking lot to ensure all guests on buses are acting appropriately and within accordance of the law. *Subject to change based on event.

• Premier Parking Lot

• Paid Premier Parking is located adjacent to the main entrance of the facility. Please have your pre-paid pass ready to be scanned or have a credit card ready to purchase when you arrive (while supplies last). 

• Rockstar Parking

• Rockstar Parking is located in the front row directly in front of the main entrance. Please have your Rockstar parking pass ready to display and follow all instructions given by parking attendants. 

• Towing

• Toyota Oakdale Theatre reserves the right to tow vehicles at their discretion. This includes vehicles that are parked illegally or blocking emergency access.

• Premium Parking

• Premium Parking is for our Premium Seat and Season Ticket holders, and not available for purchase. Guests must have a Premium Parking Pass or be on the Premium parking list to access. Please have your Premium Parking pass ready to display and follow all instructions given by parking attendants.

 

Alcohol

Toyota Oakdale Theatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver's License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

ATMs

We no longer have ATMs on site. We do offer a free “CASH TO CARD” option located in the Executive Office. We will exchange any cash denomination for a prepaid card to use at the venue. This prepaid card can be used anywhere credit/debit cards are accepted. There will be no fees for the cash-to-card exchange.

Bag Policy

We allow bags no larger than 12” x 6” x 12”.  No other bags of any type will be allowed, including backpacks. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle. 

Banners and Signs

Signs larger than 8.5 X 11 in size are not permitted into the venue. This size is a standard sheet of paper. We do not allow banners or signs that are larger than this due to the potential to block other guests’ view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Bicycle Parking

Stationary bike racks are not available at this location. Toyota Oakdale Theatre is not responsible for lost or stolen bicycles.

Box Office/Ticketing

The Box Office is located in the main lobby of the theatre entrance and is open Tuesday and Thursday 12PM - 5PM and shows days 2 hours before doors. Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen, or counterfeit, and if so, are void and therefore not valid for entry. We recommend purchasing tickets directly via our box office, Ticketmaster, or Live Nation only.  If you’d like to purchase tickets, please visit us at www.livenation.com. We look forward to seeing you at our next show at Toyota Oakdale Theatre!

CANCELLATIONS/POSTPONEMENTS: 

Cancellations or postponements will only occur in the event of severe weather, artist cancellation, or an act of God. 

In the event of a cancellation or postponement local media will be notified and any information about a potential rescheduled date will be made available via social media and email. In the event a show is canceled refunds can be obtained at the point of purchase. Guests who purchased their tickets through Live Nation or Ticketmaster should monitor their email for more information or visit www.livenation.com/refund 

GROUP TICKET SALES:

Toyota Oakdale Theatre does not offer group ticket sales. If you have a large party attending the show, please contact our Premium Seating Department at 203-949-4802. Premium Seating sells all Premium boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

LOST OR STOLEN TICKETS:

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the Box Office and have their ticket reprinted for a fee.

MOBILE TICKETING: 

Since the 2019 season, Ticketmaster tickets are digital. Please ensure the account holder has their phone available to present the tickets at the entrance. Should there be any issues, please visit our Box Office located near the front entrance. Download tickets to your wallet to avoid any delays on the day of the show.

• Add your tickets to your Apple or Google Wallet before you arrive at the venue for easy access. 

• If you are attending an event with a large group, before arriving at the venue transfer individual tickets to each member of your party so that they will have them on their own device.

• If you are experiencing slow service, you can connect your phone to our WIFI.

• Make sure you can view your tickets on Ticketmaster or Live Nation prior to arriving. If you purchased tickets through a 3rd party, you would need to accept the tickets from the seller prior to your arrival. The Box Office does not have access to any tickets purchased through a third-party website.

• The Box Office does not have cell phone chargers. We encourage guests to make sure their phone is fully charged when arriving at the venue. Charging stations are located inside the venue. 

 

SCALPING TICKETS:

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on the property will be turned over to local law enforcement.

RESALE/TRANSFER:

For support of the transfer of tickets purchased through Live Nation/Ticketmaster, click here. (https://help.ticketmaster.com/hc/en-us/articles/9612097694481-How-do-I-transfer-tickets)

For support of the resale of tickets purchased through Live Nation/Ticketmaster, click here. (https://help.ticketmaster.com/hc/en-us/categories/4405878684049-Resale) 

Live Nation/Ticketmaster are not responsible for tickets purchased on third-party sites (e.g., Stubhub, SeatGeek, Vivid Seats, etc.). Our box office will not be able to troubleshoot, locate, or refund your tickets. Please contact your point of purchase for assistance. 

 

WILL CALL:

Will Call tickets are available for pickup at the box office. The Toyota Oakdale Theatre box office is only open on the day of the show starting 2 hours before doors and closes when the main artist goes on stage.

Please make sure you have a photo ID matching the purchaser's name to pick up tickets. Guests are not permitted to put tickets in Will Call for other guests to pick up.  Any name changes need to go through Ticketmaster Customer Service at 800-653-8000.

If tickets or passes are being left for you by radio stations or the tour, they will be left at Will Call. Those tickets will only be available for pick up when doors open, so please do not try to pick them up earlier. If your tickets or passes are not in Will Call you will need to contact the person who left them for you to determine where they are. The box office cannot contact radio stations or the tour for you.

Camera Policy

SUBJECT TO CHANGE - The standard venue policy allows camera phones and disposable cameras. Any camera that has a detachable lens will be considered professional and will not be allowed. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed.  Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Camping

The venue does not allow camping or overnight parking of any kind.

Children

All events are all ages. Every individual will require a ticket for admission regardless of age. Venue management is not responsible for artistic content and therefore we ask that parents use discretion when deciding whether to purchase tickets for children.

Conceal and Carry

Toyota Oakdale Theatre does not allow weapons of any kind on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Contact Information

Toyota Oakdale Theatre

95 S Turnpike Rd, Wallingford, CT 06492

Admin Office (203) 269 - 8721

Box Office (203) 265 - 2501 (Press option 1 to connect to the box office)

Premium Seating Sales - (203) 949-7715

Ticketmaster Customer Service – 1 (800) 653-8000

Credit/Debit Cards

Toyota Oakdale Theatre is a cashless venue. All main concession and merchandise stands take Visa / MasterCard / Discover / American Express and Contactless Payments. See Guest Services in Main Lobby for “CASH TO CARD” exchange. 

Employment Opportunities

The venue begins hiring for each season in early March. If you are interested in working for the venue please visit: http://www.livenationentertainment.com/careers

Entrances

Theatre Show: The main entrance is located on the south side of the building. For Fast Lane passes there will be a dedicated lane at the main entrance for theatre shows. 

Premium Entrance: To the left of the main entrance for theatre shows only. 

Dome Show: The patio entrance is located on the west side of the building along the white fence. For Fast Lane passes there will be a dedicated lane at the patio entrance for dome shows. 

Gate opening times vary, but are usually 90 minutes prior to show time. Please check the specific event page as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Guest Conduct

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest who is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest. 

Guest Services

If you need assistance while at an event, feel free to ask any of our staff or visit the Executive Office. 

Fan Mail

Toyota Oakdale Theatre will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Fast Lane

For select events guests can purchase Fast Lane passes at www.livenation.com or go to the Upgrades page of this website. The Fast Lane passes do not guarantee the guest to enter any earlier than the designated gate time, however, they can enter before general admission ticket holders. 

Group Ticket Sales

Toyota Oakdale Theatre does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 203-949-7715. The Premium Seating Department sells all Premium boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

PERMITTED ITEMS:

• Bags no larger than 12” x 6” x 12” subject to search at the gate.

• Compact Umbrellas with no metal pointed ends

• Non-professional cameras (Pocket sized, point & shoot, no removable lenses)

Items listed are subject to change or vary on show day. The venue reserves the right to make any necessary adjustments to these protocols to ensure the safety of the tour, artist, and guests.

NON-PERMITTED ITEMS

• Alcohol or illicit substances

• Animals (except ADA-approved service animals)

• Any other item that may pose a threat to other guests, staff or performers

• Audio recording devices

• Chains or spiked jewelry

• Bags larger than 12”x6”x12” 

• Drones

• Fireworks or other incendiary devices

• Glass, metal, cans (regardless of contents)

• Glow sticks

• Golf umbrellas or umbrellas with metal pointed ends

• GoPro’s or Video recording devices

• iPads or tablets

• Knives, guns, mace, pepper gas, or any other item deemed a potential weapon

• Large signs, posters, or flags

• Laser pointers

• Mace or other self-defense items

• Pop-up tents (includes parking lots)

• Portable Chargers

• Professional cameras with detachable lenses or cameras with lenses that extend 1" or more

• Selfie Sticks

• Soft or Hard side coolers

• Wagons or large non-collapsible stroller

*Items listed are subject to change or vary on show day*

Lost and Found

If you lose an item while you are at an event, you can visit or call the Executive Office in the Main Lobby to see if it has been turned in. (203) 269-8721

Media Relations/Press Passes

Any media inquiries need to be directed to our Local Office: 203-269-8721

Merchandise

Merchandise will be available for most events at our merchandise booth located inside the main lobby.. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Parking

Toyota Oakdale Theatre parking options are listed below. Parking lots will generally open 3 hours prior to our scheduled show time. 

Accessible Parking

• Located closest to the main entrance. To provide Accessible parking to our guests who need it, we require guests to display a valid ADA Accessible hangtag or license plate. The owner of the placard must be in the vehicle and ready to provide proof of ownership. This includes a photo ID and signature to match.  Accessible parking is available on a first-come-first first-served basis.

• Drop Offs

• Accessibility Drop-Offs: When you arrive at the venue, please let the parking staff know that you are dropping someone off in the Accessible Lot rather than the rideshare pickup/drop-off location. Drop-off vehicles cannot remain in the lots during the event. Vehicles picking up guests must arrive at least 1 hour before the end of the show. Our traffic plan does not allow for incoming traffic within 1 hour of the end of the show or after the show.

• Non-Accessibility Drop-Offs (ride-share): Please use the red barn lot to your right when you pull into our driveway. 

• Please follow directional signs and staff to the appropriate drop-off/pick up location. Guests cannot remain in their vehicles during the event. They must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

• Overnight Parking

• There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event could be towed at the owner’s expense.

• Oversized Vehicle Parking

• If you plan to bring a bus to an event, please contact the box office at (INSERT NUMBER) Buses are considered an oversized vehicle and will be charged at least $100.00 if remaining on-site during the event. Bus parking is limited and is on a first come first served basis. All buses with be directed to the gravel lot behind the Citgo for all drop offs, parking and pick-ups. All buses may be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Wallingford Police Department will be on site assisting in the parking lot to ensure all guests on buses are acting appropriately and within accordance of the law. *Subject to change based on event.

• Premier Parking Lot

• Paid Premier Parking is located adjacent to the main entrance of the facility. Please have your pre-paid pass ready to be scanned or have a credit card ready to purchase when you arrive (while supplies last). 

• Rockstar Parking

• Rockstar Parking is located in the front row directly in front of the main entrance. Please have your Rockstar parking pass ready to display and follow all instructions given by parking attendants. 

• Towing

• Toyota Oakdale Theatre reserves the right to tow vehicles at their discretion. This includes vehicles that are parked illegally or blocking emergency access.

• Premium Parking

• Premium Parking is for our Premium Seat and Season Ticket holders, and not available for purchase. Guests must have a Premium Parking Pass or be on the Premium parking list to access. Please have your Premium Parking pass ready to display and follow all instructions given by parking attendants. 

 

Premium Club Access

The Premium Club at Toyota Oakdale Theatre offers comfortable seating and an enjoyable atmosphere. It offers premium private full-service bars, and upgraded menu items not found in the other parts of the venue. This exclusive area is available only to Premium and season ticket holders, or with the purchase of a Premium Club Access upgrade. https://www.oakdaletheatre.com/upgrades 

Premium Seating

If you are interested in purchasing a box, suite, or club access for the season please contact our Premium department at 203-949-4802. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes. 

Private Events

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us at tpoevents@LiveNation.com or click here. 

Re-Entry

Re-Entry is not permitted at Toyota Oakdale Theatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.

Security Procedures

All guests are subject to security search via walk-through metal detector, hand-held metal detector, or physical pat down. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please inform the security supervisor at your entrance and they will help you find an alternative search to our metal detectors.

Venue security are located throughout the facility to ensure a safe and secure environment and can assist with any questions or concerns. For more details on permitted/prohibited items, click here and look under FAQs

Your safety and security are most important to us. 

Sponsorship

All sponsorship inquiries should be directed to our office. Please call 203-269-8721 and ask to speak with someone in sponsorship. Any handouts or presence on-site need to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Tailgating

Reasonable and responsible tailgating is allowed until the gates open. Anyone in the parking lots after gates open must either enter the venue or leave the property. 

• The following items are NOT PERMITTED: Hard alcohol, pop-up tents, open flames, grills, glass containers, fireworks, weapons, and illegal substances. 

• Parking lot cross aisles must remain clear for emergency vehicle access at all times. 

• Wallingford Police enforce zero tolerance against underage consumption of alcohol. 

• All items left unattended during the show are considered forfeited and may be disposed.

• Violation of these rules can result in ejection from the property and/or arrest. 

Taping

Most artists prohibit video and audio taping of their performances. However, some artists do allow audio recording so please search the artists’ website or contact us prior to the event you are attending to confirm if this will be allowed.

Traffic

Because of the proximity to the highway and local residential areas, ttraffic can be difficult at times. Please allow yourself extra time to deal with potential traffic delays. We do encourage carpooling for all shows. 

Water Fountains

Water fountains are located on the East and West side of the lobby. 

Weather

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages:

https://www.facebook.com/OakdaleTheatre/

https://x.com/OakdaleTheatre

https://www.instagram.com/oakdaletheatre/

An event may be delayed, postponed, or canceled depending on the severity of the weather expected.